FREQUENTLY ASKED QUESTIONS

Your home is your sanctuary, and it plays a huge role in your overall well-being. When your living space is healthy—free from harmful chemicals, clean, and calming—it boosts your physical and mental health. At Halo, we’re all about helping you create a home environment that supports a happier, healthier life, so you can feel your best every day.

In a home with contaminated water or air, your hair and skin can suffer. Impurities like chlorine, heavy metals, and pollutants can strip your skin of moisture, cause irritation, and lead to breakouts or dry, brittle hair. Over time, these effects can build up, making your skin and hair less healthy. Halo products help purify your home environment, giving your skin and hair the clean, nurturing care they deserve.

All skin and hair types can see improvements with Halo products, but if you have sensitive skin, acne, dry or irritated skin, or hair that’s prone to damage and breakage, you’ll notice the biggest benefits. Our products are designed to be gentle and effective, helping to soothe, hydrate, and protect, no matter your skin or hair type. Say goodbye to irritation and hello to a healthier you!

Our showerheads filter out 99.9% of the bad stuff—like chlorine and heavy metals—leaving you with water that’s pure and gentle on your skin and hair. It’s like giving your shower a little upgrade for healthier, happier you.

In a home with contaminated water or air, your hair and skin can suffer. Impurities like chlorine, heavy metals, and pollutants can strip your skin of moisture, cause irritation, and lead to breakouts or dry, brittle hair. Over time, these effects can build up, making your skin and hair less healthy. Halo products help purify your home environment, giving your skin and hair the clean, nurturing care they deserve.

Just use them every day! Whether it’s your shower or your pillowcase, making Halo part of your routine will lead to healthier skin and hair over time. Little changes can make a big difference.

Yes, we’ve got your back! All Halo products come with a 30-day happiness guarantee. If you are not happy with your products, just reach out to us for a full refund!

We ship to Singapore, Malaysia, Hong Kong, Australia, New Zealand, United Kingdom, and all countries in the European Union.

We accept all major credit cards. PayPal, Apple Pay, and Google Pay.

If you’re in Singapore, enjoy free shipping on orders over , with delivery within 3 days. For our friends in Malaysia, orders arrive within 5 days. We also ship internationally, with delivery times within 10 days.

For international orders and domestic orders shipping fees do apply. We’ll calculate the cost at checkout, so you’ll know exactly what to expect.

For international orders, customs and duty fees may apply depending on your country’s regulations. These fees are the responsibility of the buyer, so please check with your local customs office for details.

We want you to love your Halo products! If for any reason you’re not completely satisfied, you can return your items within 30 days of purchase for a full refund. Just make sure the products are unused and in their original packaging.

Just contact our friendly customer service team, and they’ll assist you with the return or exchange process. We’re here to help!

We offer free returns and exchanges within Singapore. For international orders, shipping fees may apply for returns or exchanges.

Once we’ve received your returned item and confirmed it’s in good condition, we’ll process your refund within 5-7 business days. The funds will be credited back to your original payment method.